New-Pay Terms

2. Ostali učesnici

• „Operater” je pravno lice ili preduzetnik koji poseduje, zakupljuje ili upravlja samouslužnim aparatom i prodaje robu ili pruža uslugu korisniku.
• „Banka” ili „Pružalac platnih usluga” je licencirano lice koje omogućava autorizaciju i obradu bezgotovinskog plaćanja.
• „Korisnik” je fizičko lice koje koristi Uslugu. „Nalog” je njegov korisnički profil u New-Pay sistemu.
• Operater, Banka, prodavnica aplikacija i drugi pružaoci trećih lica nisu zastupnici Pružalaca i mogu imati sopstvene uslove i pravila privatnosti.

3. Predmet i funkcije Usluge

Usluga može, u zavisnosti od konfiguracije Operatera i dostupnosti, omogućiti:

• registraciju i upravljanje korisničkim nalogom;
• identifikaciju aparata ili naloga putem QR koda, NFC-a ili drugog podržanog identifikatora;
• prikaz lokacije, dostupnosti, artikala, cena, deklaracija i alergena koje dostavlja Operater;
• iniciranje dopune, bezgotovinskog plaćanja ili evidencije gotovinske uplate kod Operatera;
• prikaz digitalnog salda, kusura, bonusa ili kredita, ako ih Operater ili drugi izdavalac omogućava;
• prikaz istorije transakcija i preuzimanje PDF fiskalnog računa kada ga dostavi Operater ili fiskalni sistem; i
• obaveštenja, podršku i druge funkcije povezane sa radom samouslužnih aparata.

Pružaoci mogu menjati ili unapređivati funkcije iz tehničkih, bezbednosnih, regulatornih ili poslovnih razloga. Materijalne izmene koje umanjuju prava korisnika biće saopštene kada je to propisano zakonom.

4. Uslovi za korišćenje i nalog

Morate imati poslovnu sposobnost potrebnu za prihvatanje ovih Uslova. Za maloletnike važe ograničenja propisana zakonom i pravilima Operatera, naročito za proizvode sa starosnim ograničenjem.

Podaci koje dostavljate moraju biti tačni, potpuni i ažurni. Dužni ste da čuvate pristupne podatke, uređaj i jednokratne kodove i da odmah prijavite sumnju na neovlašćeno korišćenje.

Odgovorni ste za aktivnosti izvršene putem svog Naloga, osim kada je neovlašćena aktivnost posledica propusta Pružalaca ili kada obavezni propisi nalažu drugačije.

Jedno lice ne sme lažno predstavljati drugo lice, zaobilaziti kontrole ili koristiti automatizovane metode koje opterećuju ili ometaju Uslugu.

5. Plaćanja, dopune i digitalni saldo

5.1. Bezgotovinsko plaćanje. Uloga Pružalaca ograničena je na tehničko prosleđivanje zahteva i prikaz statusa koji dostavljaju Banka, platni procesor ili Operater. Banka ili pružalac platnih usluga isključivo je odgovoran za autorizaciju, autentifikaciju, procesiranje, poravnanje, odbijanje, rezervaciju sredstava i povraćaj/chargeback u okviru platne usluge. Pružaoci nemaju obaveze Banke i ne garantuju da će Banka odobriti ili završiti transakciju.

5.2. Gotovina. Ako Operater omogućava uplatu ili kupovinu gotovinom, gotovinu prima, evidentira i fiskalizuje Operater. Operater je odgovoran za kusur, manjak, višak, potvrdu uplate i reklamacije u vezi sa gotovinom. Pružaoci ne drže niti preuzimaju gotovinu i nemaju obavezu povraćaja gotovine.

5.3. Dopune, saldo i kredit. Prikazani saldo, kusur, bonus ili kredit predstavlja elektronsku evidenciju zasnovanu na podacima Operatera, Banke i uređaja. Ne predstavlja bankarski depozit niti elektronski novac koji izdaju Pružaoci, osim ako je u Usluzi izričito naveden drugi regulisani izdavalac i njegovi uslovi. Rok, prenosivost i povraćaj takve vrednosti određuje Operater ili izdavalac, uz primenu obaveznih propisa.

5.4. Reklamacije. Za neodobrenu ili pogrešno obrađenu kartičnu transakciju korisnik se obraća Banci, uz mogućnost da kontaktira podršku radi prosleđivanja tehničkih podataka. Za gotovinu, robu, fiskalni račun ili komercijalni povraćaj korisnik se obraća Operateru. Pružaoci ostaju odgovorni za otklanjanje tehničke greške Usluge koja im se može pripisati.

6. Artikli, prehrambeni proizvodi i odgovornost Operatera

Operater je isključivo odgovoran za izbor, nabavku, skladištenje, transport, punjenje i izdavanje artikala, njihove cene, količinu, kvalitet, saobraznost, poreklo, deklaracije, rok upotrebe, opoziv i dostupnost. To naročito obuhvata prehrambene proizvode i obaveze prema propisima o bezbednosti hrane, higijeni, sledljivosti, označavanju, nutritivnim i alergenskim informacijama, kao i uslovima čuvanja.

Pružaoci nisu proizvođač, uvoznik, distributer, prodavac niti subjekt u poslovanju hranom u odnosu na robu Operatera i ne vrše fizičku kontrolu aparata ili artikala. Reklamacije zbog nedostajuće, neispravne, oštećene ili nebezbedne robe, alergena ili posledica konzumiranja podnose se Operateru, bez ograničavanja prava korisnika prema odgovornom licu po obaveznim propisima.

7. Tačnost podataka

Podaci o artiklima, cenama, sastavu, alergenima, zalihama, lokacijama, aparatu, transakcijama i statusima prvenstveno zavise od podataka koje unose ili dostavljaju Operateri, Banke, uređaji i drugi izvori trećih lica. New-Pay automatski prikazuje ili obrađuje te podatke i ne može garantovati njihovu tačnost, potpunost ili ažurnost ako uneti ili dostavljeni podaci ne odgovaraju stvarnom stanju.

Korisnik treba da proveri deklaraciju na proizvodu i informacije na samom aparatu pre kupovine ili konzumiranja, naročito u slučaju alergija, intolerancija ili drugih zdravstvenih ograničenja. Pružaoci će u razumnom roku ispraviti grešku koja potiče iz njihovog softvera nakon uredne prijave.

8. Fiskalni računi, cene i povraćaji

Operater je trgovac i odgovoran je za isticanje i obračun cene, poreze, fiskalizaciju, izdavanje računa, saobraznost, reklamacije i komercijalne povraćaje. PDF račun u Usluzi je prikaz dokumenta koji je generisao ili dostavio Operater ili povezani fiskalni sistem. Pružaoci ne garantuju fiskalnu ispravnost podataka koje nisu generisali i mogu pomoći samo u tehničkom pristupu dokumentu.

9. Dozvoljeno korišćenje

Uslugu smete koristiti samo zakonito i u lične svrhe. Zabranjeno je pokušati neovlašćen pristup, menjati ili zaobilaziti bezbednosne mere, obrnuto projektovati Uslugu osim kada zakon izričito dozvoljava, unositi zlonamerni kod, zloupotrebljavati povraćaje ili plaćanja, lažirati lokaciju ili identitet, ometati aparat ili prava drugih lica, odnosno koristiti sadržaj za konkurentsku bazu podataka.

10. Intelektualna svojina i licenca

Uz poštovanje ovih Uslova, Pružaoci vam daju ograničenu, opozivu, neisključivu, neprenosivu i nepodlicenciranu licencu za lično korišćenje Usluge na podržanom uređaju. New-Pay softver, dizajn, baze, dokumentacija, žigovi i sadržaj Pružalaca zaštićeni su pravima intelektualne svojine. Prava na sadržaj Operatera i trećih lica ostaju njihovim vlasnicima.

11. Dostupnost, ažuriranja i suspenzija

Usluga može biti privremeno nedostupna zbog održavanja, mreže, Banke, Operatera, prodavnice aplikacija, uređaja ili više sile. Pružaoci ne obećavaju neprekidnu dostupnost, ali će primenjivati razumnu profesionalnu pažnju. Možemo ograničiti ili suspendovati pristup radi bezbednosti, sprečavanja zloupotrebe, zakonske obaveze ili bitne povrede ovih Uslova. Gde je razumno i dozvoljeno, korisnik će biti obavešten.

12. Ograničenje odgovornosti

U najvećoj meri dozvoljenoj primenjivim pravom, Pružaoci ne odgovaraju za radnje ili propuste Banke, Operatera ili drugih trećih lica; za kvalitet, bezbednost ili dostupnost robe; niti za netačne podatke koje su treća lica unela. Ne odgovaraju za posrednu štetu, izmaklu dobit ili gubitak podataka koji nije razumno predvidiv, osim kada obavezni propisi nalažu drugačije.

Ništa u ovim Uslovima ne isključuje ili ograničava odgovornost koja se po zakonu ne može isključiti, uključujući odgovornost za nameru ili krajnju nepažnju gde je primenljivo, smrt ili telesnu povredu prouzrokovanu odgovornim postupanjem, prava potrošača, zaštitu podataka i odgovornost Pružalaca za sopstvenu tehničku grešku u meri propisanoj zakonom.

13. Privatnost

Obrada podataka o ličnosti opisana je u zasebnoj New-Pay Politici privatnosti. Njena sadržina čini važan deo informacija koje treba pročitati pre korišćenja Usluge.

14. Prestanak korišćenja i brisanje naloga

Možete prestati da koristite Uslugu u svakom trenutku. Zahtev za brisanje naloga možete podneti kroz opciju Settings/Podešavanja -> Account/Nalog -> Delete account/Obriši nalog, kada je dostupna, ili na . Brisanje naloga ne ukida zakonske rokove čuvanja, prava Operatera ili Banke, niti nerešene obaveze. Pre brisanja proverite uslove povraćaja salda kod Operatera ili izdavaoca.

15. Posebni uslovi prodavnica aplikacija

Ako ste aplikaciju preuzeli iz Apple App Store ili Google Play, odgovarajuća prodavnica nije strana ovih Uslova i nije odgovorna za Uslugu, podršku ili zahteve povezane sa njom, osim u meri njenih obaveznih pravila. Apple i njegova povezana društva mogu biti treća lica korisnici odredaba koje se na njih odnose. Korišćenje mora biti u skladu i sa pravilima prodavnice i operatera mreže.

16. Izmene, merodavno pravo i sporovi

Pružaoci mogu ažurirati ove Uslove. Datum nove verzije biće objavljen u aplikaciji ili na portalu, a kada zakon zahteva biće dato prethodno obaveštenje ili zatražen novi pristanak. Na Uslove se primenjuje pravo Republike Srbije. Za spor je nadležan stvarno nadležni sud u Beogradu, osim ako obavezni propisi o zaštiti potrošača daju korisniku drugo pravo. Pre pokretanja spora podstičemo korisnika da se obrati podršci radi sporazumnog rešenja.

17. Kontakt

Pitanja o Usluzi i tehničke prijave: support@new-pay.tech. Kontakt strana: www.new-pay.tech/contacts. Za robu, gotovinu, cenu, fiskalni račun ili reklamaciju obratite se Operateru navedenom na aparatu ili računu; za kartično plaćanje obratite se svojoj Banci ili pružaocu platnih usluga.

2. Other participants

“Operator” means a legal entity or entrepreneur that owns, leases or operates a self-service machine and sells goods or provides services to the user.

“Bank” or “Payment Service Provider” means a licensed entity that enables authorisation and processing of cashless payments.

“User” means an individual using the Service. An “Account” is that person’s New-Pay user profile.

The Operator, Bank, app store and other third-party providers are not agents of the Providers and may apply their own terms and privacy notices.

3. Scope and functions of the Service

Depending on the Operator’s configuration and availability, the Service may enable:

• registration and management of a user Account;
• identification of a machine or Account using a QR code, NFC or another supported identifier;
• display of locations, availability, items, prices, labels and allergen information supplied by the Operator;
• initiation of a top-up or cashless payment, or recording of a cash payment made to the Operator;
• display of a digital balance, change, bonus or credit where offered by the Operator or another issuer;
• display of transaction history and download of a PDF fiscal receipt where supplied by the Operator or fiscal system; and
• notifications, support and other functions related to self-service machines.

The Providers may change or improve functions for technical, security, regulatory or business reasons. Material changes reducing user rights will be communicated where required by law.

4. Eligibility and Account security

You must have the legal capacity required to accept these Terms. Minors are subject to statutory and Operator restrictions, particularly for age-restricted products.

Information you provide must be accurate, complete and current. You must protect credentials, devices and one-time codes and promptly report suspected unauthorised use.

You are responsible for activity through your Account, except where unauthorised activity results from a Provider’s failure or mandatory law provides otherwise.

You must not impersonate another person, bypass controls or use automated methods that overload or disrupt the Service.

5. Payments, top-ups and digital balance

5.1 Cashless payments. The Providers’ role is limited to technical transmission of requests and display of statuses supplied by the Bank, payment processor or Operator. The Bank or Payment Service Provider is solely responsible for authorisation, authentication, processing, settlement, declines, holds and payment-service refunds/chargebacks. The Providers do not assume the Bank’s obligations and do not guarantee approval or completion by the Bank.

5.2 Cash. Where an Operator permits cash top-ups or purchases, the Operator receives, records and fiscalises the cash. The Operator is responsible for change, shortages or excess, proof of payment and cash complaints. The Providers neither hold nor take possession of cash and have no obligation to refund cash.

5.3 Top-ups, balance and credit. A displayed balance, change, bonus or credit is an electronic record based on data from the Operator, Bank and devices. It is not a bank deposit or electronic money issued by the Providers unless the Service expressly identifies another regulated issuer and its terms. Validity, transferability and redemption are determined by the Operator or issuer, subject to mandatory law.

5.4 Complaints. For an unauthorised or incorrectly processed card transaction, contact the Bank; support may assist with technical records. For cash, goods, fiscal receipts or commercial refunds, contact the Operator. The Providers remain responsible for correcting a technical error in the Service attributable to them.

6. Goods, food products and Operator responsibility

The Operator is solely responsible for selecting, procuring, storing, transporting, stocking and dispensing items and for their prices, quantity, quality, conformity, origin, labels, expiry, recalls and availability. This specifically includes food products and compliance with food-safety, hygiene, traceability, labelling, nutrition, allergen and storage requirements.

In relation to the Operator’s goods, the Providers are not the manufacturer, importer, distributor, seller or food business operator and do not physically inspect machines or items. Complaints about missing, defective, damaged or unsafe goods, allergens or consequences of consumption must be directed to the Operator, without limiting rights against a liable party under mandatory law.

7. Accuracy of information

Information about items, prices, ingredients, allergens, stock, locations, machines, transactions and statuses primarily depends on data entered or supplied by Operators, Banks, devices and other third-party sources. New-Pay automatically displays or processes that information and cannot guarantee accuracy, completeness or currency where the entered or supplied data does not reflect the actual situation.

Before purchase or consumption, users should check the physical product label and information on the machine, especially in case of allergies, intolerances or other health restrictions. The Providers will correct within a reasonable time an error originating in their software after proper notice.

8. Fiscal receipts, prices and refunds

The Operator is the merchant and is responsible for price display and calculation, taxes, fiscalisation, receipts, conformity, complaints and commercial refunds. A PDF receipt in the Service displays a document generated or supplied by the Operator or a connected fiscal system. The Providers do not guarantee the fiscal correctness of data they did not generate and can assist only with technical access to the document.

9. Acceptable use

You may use the Service only lawfully and for personal purposes. You must not attempt unauthorised access; alter or bypass security; reverse engineer except where expressly permitted by law; introduce malicious code; abuse refunds or payments; falsify location or identity; interfere with a machine or another person’s rights; or use content to build a competing database.

10. Intellectual property and licence

Subject to these Terms, the Providers grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence for personal use of the Service on a supported device. New-Pay software, design, databases, documentation, marks and Provider content are protected by intellectual-property rights. Operator and third-party content remains owned by the relevant party.

11. Availability, updates and suspension

The Service may be temporarily unavailable due to maintenance, networks, the Bank, Operator, app store, devices or force majeure. The Providers do not promise uninterrupted availability but will apply reasonable professional care. Access may be restricted or suspended for security, abuse prevention, legal compliance or material breach. Where reasonable and lawful, notice will be given.

12. Limitation of liability

To the maximum extent permitted by applicable law, the Providers are not liable for acts or omissions of the Bank, Operator or other third parties; the quality, safety or availability of goods; or inaccurate information entered by third parties. They are not liable for indirect loss, lost profit or loss of data that was not reasonably foreseeable, unless mandatory law provides otherwise.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for wilful misconduct or gross negligence where applicable, death or personal injury caused by culpable conduct, mandatory consumer and data-protection rights, or a Provider’s own technical fault to the extent prescribed by law.

13. Privacy

The processing of personal data is described in the separate New-Pay Privacy Policy. It forms an important part of the information you should read before using the Service.

14. Ending use and Account deletion

You may stop using the Service at any time. You may request Account deletion through Settings > Account > Delete account, where available, or at . Deletion does not override statutory retention periods, Bank or Operator rights, or unresolved obligations. Before deletion, check redemption terms for any balance with the Operator or issuer.

15. App-store terms

If downloaded from Apple App Store or Google Play, the relevant store is not a party to these Terms and is not responsible for the Service, maintenance or claims relating to it except as required by its mandatory rules. Apple and its subsidiaries may be third-party beneficiaries of provisions applying to them. Use must also comply with store and network-operator rules.

16. Changes, governing law and disputes

The Providers may update these Terms. The new version date will be shown in the app or portal and prior notice or renewed consent will be provided where required. Serbian law governs these Terms. The competent court in Belgrade has jurisdiction unless mandatory consumer rules provide another forum. We encourage users to contact support before litigation to seek an amicable solution.

17. Contact

Service questions and technical reports: support@new-pay.tech. Contact page: www.new-pay.tech/contacts. For goods, cash, price, fiscal receipt or product complaints, contact the Operator identified on the machine or receipt. For a card payment, contact your Bank or Payment Service Provider.